GENERAL

1. Subject to the acceptance of the application & technical feasibility, SSDNPL services as soon as possible.

2. The data rules shown as down stream or upstream are applicable only to last mile. However SSDNPL shall be not responsible fo lesser download or upload data rates. caused by the accessed website status are the international gate way or the media.

3. All IP addresses assigned will be dynamic.

4. Shifting of Broadband is subject to the technical feasibility and would be done on payment of the applicable shifting charges.

RIGHT TO TERMINATE SERVICE :

5. SSDNPL Reserve the right to disconnect the service to any customer in case there is sufficient evidence of customer internationally or unintentionally using the service in the manner which would adversely impact SSDNPL or SSDNPL Network.

6. The customer shall be responsible for using the service only for legal appropriate purpose.

DISCLAMER :

7. SSDNPL will exercise all reasonable care in providing the service but it is not responsible for interruption in service due to power failures, equipment malfunction, or acts of natural calamity.

8. SSDNPL is not responsible for subscribed computer hardware and software or area of internet not under the control of SSDNPL dose not warrant privacy, security or efficiency of internet.

9. SSDNPL is not responsible for action takes by its customer or others as result of its service.

10. SSDNPL is not responsible for material any person (including house hold person of the subscriber) may receive or transmit via the internet or for anything brought or sold via internet, or for any other result.

SERVICE ACTIVATION :

11. The customer shall submit an application duly signed along with a consent to agree by these & conditions to SSDNPL directly or through any of its ASSOCIATE along with these terms & conditions seeking SSDNPL connections.

12.The address of the CUSTOMER PREMISES were the CUSTOMER desires to have the SSDNPL installed & the address given in the relevent column in the APPLICATION FORM, given by the CUSTOMER dully complete and signed by CUSTOMER.

13. Along with the SSDNPL connectivity charges the CUSTOMER shall pay such taxes, duties and levies as may be determined by by the authorities.

14. SSDNPL provide connection to the CUSTOMER PREMISES indicated by CUSTOMER in the application form and will also intimate CUSTOMER the scheduled data of commencement of installation.

15. The CUSTOMER shall ensure to understand the configuration of computers needed for installing and running the SSI for the internet package before it purchase. Neither SSDNPL, nor the ASSOCIATE shall be responsible for installation of software needed for the INTERNET package and the CUSTOMER shall ensure that foregoing SSI or the ASSOCIATE will render the required customer advisory service sans recourse.

16. SSDNPL is not responsible for compatibility problems due to change of hardware/software at the customer premises. The CUSTOMER have to verify with SSDNPL and migrate to a suitable plan (in necessary) should there be a compatibility problem due to change in hardware/software by the CUSTOMER

17. SSDNPL reserves right to reject the application to the customer for availing the Bundled services it the financial institution rejects the loan applicable on the customer.

BILLING & PAYMENTS :

18. Cheque return charges would be Rs. 750 per cheque. Should the COSTOMER'S cheque get dishonored more than 3 times in a year, the facility of payment by cheque will be withdrawn. However not with standing the above SMDNPL reserve the right to proceed against the CUSTOMER legally as it deems fit.

19. Mode of payment by CUSTOMER would be cheque / DDI payorder drawn in favor Speedmaxx Network Pvt. Ltd. payable at Pune.

20. Outstation cheques, postal orders and money orders will not be accepted .Cash can be paid at counters between 10 am to 8 pm expecting between 1 & 2 PM.

21. Cheques will not accepted after the due date.

22. Service tax/ other statutory levies as applicable would be payable by the CUSTOMER.

23. SSDNPL may revise the tariff service from time- to-tome as its sole discretion.

24. No claim for refund of SSDNPL connectivity & service charges would be entertained.

OWNERSHIP OF EQUIPMENT :

25. The title of all MODEMS and the wiring supplied by SSDNPL shall always remain with SSDNPL. The CUSTOMER shall not claim any lien charge or any from of encumbrance any time. The CUSTOMER is entitled only to service.

26. No equipments installed by SSDNPL shall be removed from CUSTOMER PREMISES without the prior writen consent of SSDNPL. it is expressly agreed that the general and special property to the equipments shall vest exclusively with SSDNPL. Devices installed by company such as Wi-Fi ONT , cables are property of company. On disconnetion customer has to return all devices to company without any claim. Company dose not charge for Wi-Fi ONT and cables. Wi-Fi ONT is offered for only use purpose for the untill customer pays for subscription. Charges are charged for installation of devices and not for devices.

OWNED BY CUSTOMER :

27. The Ownership of the PC/ Device by customer in case of bundled offerings, shall be governed as per the terms & conditions of the agreement signed by the customer will the Financial Institution.

SHIFTING OF BRODBAND CONNECTION LOCATION :

28. It is expressly understood by the COSTUMER that the SSDNPL connection is location specific. SSDNPL connection will provide at the location indicated by the customer against the SSDNPL connection Address* in the application form.

29 Shifting of the location of SSDNPL connection and service from the customer premises to another location in any other premises will be done by SSDNPL, subject to the technical and economical feasability and subject to CUSTOMER paying in advance the changes for relocating the SSDNPL connection at the new address.

30. SSDNPL not guarantee and/ or will not undertake transfer if the said feasability report indicates that the transfer is not viable technically or other wise.

PROHIBITORY CLAUSES :

31. The SSDNPL given only for providing services to the CUSTOMER along. the CUSTOMER may not reassign the service to any other third party. Services is not resale.

32. The CUSTOMER shall not use any hardware and or software that are unlawful or not permitted by the appropriate authorities. The CUSTOMER shall make available on demand to SSDNPL, full and complete access to the equipment connected to SSDNPL service for technical scrutiny and detailed inspection, the CUSTOMER shall not use any encryption equipment that is beyond the level permitted by the appropriate authority. In all such events the CUSTOMER shall ensure to deposit one set of the keys with the appropriate authority and submit one copy of the written approval / permission issued by the appropriate authority to dl before installing any such equipments.

33. The Customer is required to ensure the IP telephony is used as permitted by the Government of India, ministry os communication and information Technology, which is as follows :

a) Pc to Pc : within or outside of India.

b) PC in India to Telephone outside India.

c) If based H.323/SIP terminates connected directly to ISP needs to similar Terminates : within or outside of India.

Expect whatever is described in condition above, no other from of internet telephony is permitted.

34. The CUSTOMER shall not connect any device supplied by SSDNPL. The CUSTOMER is not authorised to change the setup without prior written apporoval from SSDNPL.

35. The Customer shall not use the device supplied By SSDNPL under bundled service on any other network other than that of SSDNPL till such time the CUSTOMER fully repays dues.

LIABILITIES AND RESPONSIBILITIES OF CUSTOMER :

36. if the applicant has no right or has a restrictive right to use the area abutting the CUSTOMER PREMISES and responsibility of applicant to obtain necessary permission in writing from concerned authorities like landlord, society, etc. permitting SSDNPL to lay cables to CUSTOMER PROMISES through the area abutting CUSTOMER PREMISES.

37. Neither SSDNPL nor thee ASSOCIATE warrants that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free of viruses, worms, Trojan horses or other harmful components.

38. The CUSTOMER understands future that the internal contains unedited materials, some of which are sexually explict or may be offensive to some people. CUSTOMER access to such materials will be at his own risk. SSDNPL or the ASSOCIATE has no control ovei the same and accept no responsibility whatsoever for such materials.

39. it would be responsibility of the CUSTOMER to insure that the password, where provided, is kept secret and not disclosed ot anyone and the change the password immediately after installation. the CUSTOMER shall not part with password with anyone and the SSDNPL , shall not be liable for the misuse of the CUSTOMER facility under any circumstances.

40. Customer is responsible for provide power supply at no charge in order to avail service of SMDNPL.

41. Customer undertake that the connection provided by SSNDPL is a promotional and hence SSDNPL reserve right to introduce commercial advertisement through the service.

42. SSNDPL may revise it terms of service without prior intimation and hence it is understood that by using SSDNPL services Customer agrees to all terms of service of SSDNPL. Updated terms of service may be accessed at https://speedmaxx.co.in/

43. SSDNPL Means Sevan Star Digital Networks Pvt Ltd